I normally prefer to book my trips through platforms with refund policies, especially when I need a reliable ride to the airport or for touristic day trips. But besides that, Nacho Tours is a good option.


Find out when to book the taxi service and what travel options you have in Cancún and its surroundings. Be it an airport transfer, a day trip, or a one-way transportation to another city. This article has you covered.

What you need to know about Nacho Tours

  1. Prices of Nacho Tours
  2. What do customers say about Nacho Tours in Mexico?
  3. Should I book Nacho Tours?
  4. How to contact Nacho Tours in Cancún or in Playa Del Carmen?
  5. A Review of the Terms and Conditions from Nacho Tours

Nacho Tours offers a range of tours and activities for tourists visiting Cancún and Playa del Carmen, including excursions to popular attractions like Chichen Itza, Tulum, and Xcaret or airport transfers to CUN.

Some of the tours offered by Nacho Tours Cancún include snorkeling, ATV tours, and zip-lining adventures. Their focus, however, lies on simple transfers, like transportation to the airport or hotel.

Prices of Nacho Tours

Nacho Tours Cancún offers a range of services, and their prices can vary based on the type of service, distance, and specific requirements. Here’s a general overview of the costs:

Airport Transfers Costs

  • Private Transfers: Starting from around $40 USD for a one-way trip from Cancún International Airport to the Hotel Zone.
  • Luxury Transfers: Higher-end options like luxury SUVs or sprinters can cost around $70-$100 USD one-way.

Day Trips and Excursions

  • Popular Destinations: Trips to nearby attractions such as Tulum, Chichen Itza, or Xcaret typically range from $80 to $150 USD per person, depending on the inclusions (e.g., entrance fees, meals, guide services).
  • Customized Tours: Prices for customized private tours vary widely based on the itinerary and group size but expect to pay between $100 and $200 USD per person.

General Transport Services

Hourly Rates: For general transport services within Cancún or nearby areas, rates can start around $30-$50 USD per hour, with a minimum number of hours required.

Additional Cleaning Fees

It’s worth noting that extra cleaning charges can come into play under certain circumstances. For example, if you’re traveling with pets and their hair covers the seats, or if there are incidents such as spilled snacks, strong-smelling food, drinks, or even motion sickness mishaps, a supplemental cleaning fee—typically around $65 USD—may be added to your bill. This policy helps keep vehicles fresh and comfortable for all passengers, so it’s a good idea to keep things tidy or at least be prepared for potential fees if things get a little messy.

What do customers say about Nacho Tours in Mexico?

They have 4,5 Stars on Facebook. To give you further assistance, I assembled some of the reviews for Nacho Tours. They do not only offer transfers from Cancún Airport but also several trips in and around Cancún.

Some of their customers on Facebook say:

  • “Awesome reliable service”
  • “Thank you for suggesting Nacho Tours ... They were awesome”
  • "Nacho Tours is extremely reliable and is fast to reply to any questions or concerns I had along the way. His drivers are awesome! Highly recommend."

On the other side, some inquiries were not properly answered. As well as negative feedback

  • "We were left stranded for our return back to the airport today. Attempted to reach them and called multiple times with no response. Would not recommend Nacho Tours"

Also interesting

👉 How to travel between CUN Airport and the center or Hotel Zone of Cancún

👉 How to get around in Cancún: Cabs, Buses and Ferries explained

However, the positive reviews outnumber the negative ones. Many travelers highlight the friendliness of Nachos drivers, as well as the tips they received from the guides during the trips. It’s also stated that Nacho Tours is inexpensive.

Important reminder

A great alternative is a renowned platform like Viator. Save time and ensure a refund by booking day trips or airport transfers in Cancún through platforms like Viator.

Check prices

Should I book Nacho Tours?

The company has a good reputation for providing high-quality tours and exceptional customer service, as evidenced by positive reviews on various travel websites.

In my opinion there are easier and safer options for airport transfers or day trips. My personal preferences is to book transportation services through a website with compensation claim. Viator and GetYourGuide have performed well in my experience.

But if you like to arrange things via Social Media, Nacho Tours is definitely a good choice. So here are your options:

Business in Mexico tends to be informal, so making a booking through WhatsApp is not unusual. If you book Nacho Tours you should have clear ways of communication with your tour operator. You should make sure to receive a booking confirmation in advance and, if possible. Contacting Nacho Tours through Social Media might work just fine for you in this case.

I, however, like to plan things ahead and avoid surprises or last-minute changes. Especially for day trips or airport transfers. That is why I like to rely on well-known tour operators like Viator or GetYourGuide. They help if something goes wrong and can refund your expenses.

I also like to have a receipt and payment confirmation with specific dates - something that Nacho Tours and other transportation services in Cancún do not always provide.

Managing Hotel Pickups and Confirming Flight Changes

When it comes to hotel pickups, things work a bit differently than with airport arrivals. Nacho Tours does not automatically track your departure flight status, nor do they have a direct line to the airlines. Instead, it’s up to you to notify them in advance if there are any changes to your departure plans. To keep everything running smoothly (and avoid a last-minute scramble), make sure you confirm any adjustments to your pickup time at least 24 hours ahead.

Once your booking is set and the new pickup hour is agreed upon, that’s the window your driver will work with—so double-check the details before giving your final confirmation. Your confirmed time will usually be sent via email, text, call, or WhatsApp, depending on how you made your reservation.

As for the pickup itself: there’s a 15-minute courtesy wait at your hotel or other pickup spot. If you’re running late beyond that, unfortunately, it’s considered a no-show, so set a reminder and keep your phone handy just in case.

How to Make Sure Your Driver Can Find You

To avoid any unnecessary detours at the airport or your hotel lobby, keep things simple: have your booking confirmation (a screenshot works best) and a valid photo ID ready on your phone. When you're at the designated pick-up spot (usually the main lobby or the meeting location confirmed with your provider), don’t hesitate to ask for the driver’s name or a quick description—sometimes it’s as practical as “look for the guy in the bright yellow shirt.” Pro tip: When you arrive, snap a quick selfie and send it to your driver via your agreed-upon contact method (often WhatsApp). This little step saves time and frustration on both sides. The more visible you are, the less likely you’ll be playing hide-and-seek outside Terminal 3.

A Review of the Terms and Conditions from Nacho Tours

The travel agency's key policies are centered around efficient and smooth transportation services. Travelers are advised to have a transfer voucher and ID ready for the driver, to ensure promptness. Reservation changes and same-day modifications are permitted, but subject to availability and additional fees, and contact information is provided for assistance.

Nacho Tours also limits its service

  • Car seats are subject to availability.
  • Nacho Tours is not responsible for delays caused by unexpected traffic.

Special Requests: Balloons, Beverages, and Snacks

If you're hoping to make your ride a bit more festive—for example, by adding balloons, beverages, or snacks—you'll need to plan ahead. Special items like these can be arranged, but you must request them at least 48 hours before your scheduled arrival, and there will be an additional fee based on what you select. A couple of notes:

These extras are only available for arrivals, not for departures or transfers between hotels. Be sure to confirm all special requests directly with your provider in advance to avoid last-minute surprises.

As always, communicating early and getting written confirmation is your safest bet for a smooth—and possibly celebratory—welcoming ride.

What Happens If You Leave Something Behind? The Lost & Found Policy of Nacho Tours Cancun Explained

If you realize you've forgotten something in your transfer vehicle, act quickly! Give the service provider a call as soon as possible, or send them an email if you've already left town. Since drivers have multiple pick-ups and drop-offs throughout the day, it can be easy for personal items to go missing if not immediately reported. It’s important to know that responsibility for lost, forgotten, or damaged belongings rests with the traveler. If your item is located, the company will do their best to help reunite you with it. However, any shipping or delivery costs will be at your own expense, and certain items might not be eligible for international shipping depending on carrier restrictions. When in doubt, do a thorough sweep of the vehicle before you get out—I've developed a habit of checking every nook and cranny for my sunglasses (or the all-important passport) before saying my goodbyes.

Pickups at the Airport:

Pickups at the Airport: Nacho Tours indicates their maximum waiting times for arrivals at CUN as follows:

  • 30 minutes for national flights
  • 60 minutes for international flights

Luggage included are typically 2 suitcases per person, one carry-on, and one checked bag. Ask for additional vehicles if you have non-standard baggage. To help things go smoothly, your pickup time will be confirmed via the same method you used to book—whether that’s email, text, call, or WhatsApp. For arrival transfers, it’s a good idea to send a message three days before your flight to reconfirm your flight details and the meeting point. Once you’ve landed, you should notify your driver right away using your chosen communication method to update them about your status. If you don’t have internet upon arrival, just proceed directly to the designated meeting point as soon as possible. If you exceed the waiting time window after landing (30 minutes for national, 60 for international), your booking may be flagged as a no-show. So, keep your phone handy and stay in touch to avoid any hiccups.

Cancellation and "No Show" Policies from Nacho Tours

  • Cancellations can be requested through the communication channels listed above (e-mail, live chat, WhatsApp, or by calling the contact center).
  • Full refund if canceled 12 hours before the service, with taxes charged for PayPal.
  • No refund or credits for cancellations made less than 12 hours before the service.
  • No-Show status when customers don't show up or fail to inform about changes or cancellations.
  • No refunds or credits for No-Show services.
  • Maximum 15 minutes waiting time for departures/hotel-to-hotel services.
  • No monetary refund for cancellations due to Force Majeure or events beyond control.

Additional Details:

  • Cancellations can also be requested up to 1 day before your scheduled service.
  • For cancellations made less than 4 hours before service time, no refund will be issued.
  • If changes or cancellations arise from circumstances outside your or the operator’s control, these will be evaluated by the contact center on a case-by-case basis.
  • In the case of a standard cancellation, a $10 operational fee will be deducted from your refund.
  • Approved refunds are typically processed within 1–7 days, following PayPal protocols in Mexico.

These policies reflect the operational realities of local providers, so always double-check terms when booking. For more robust guarantees, using platforms like Viator or GetYourGuide can provide extra peace of mind, especially when travel plans might change unexpectedly.

Reservation Changes:

Same-day changes are subject to availability and additional fees. Contact Nacho Tours at +52-998-198-4193 for reservations or changes. Request additional services 48 hours before arrival with extra costs.

Additional charges may apply for: Increasing the number of passengers beyond what was originally booked Changing the time, hotel, or pickup location (charges are based on the furthest hotel location) Adding an extra stop, whether it’s an airport terminal, hotel, store, or restaurant

These policies are in place to keep scheduling efficient and vehicles available for other travelers. Always confirm any modifications as early as possible to avoid last-minute hassles or unexpected fees.

When can Nacho Tours refuse service - and what about refunds?

Service can be denied if a traveler is intoxicated, behaving inappropriately, or bringing illegal substances into Mexico. In these situations, not only will access to the transfer be lost, but no refund will be provided. This is pretty standard among local and international transport companies (Viator and GetYourGuide included), so it’s worth keeping in mind if your plans involve celebrating a bit too enthusiastically before your ride.

In other words, to avoid losing your booking and payment, make sure to follow local guidelines, respect your driver and fellow travelers, and leave any questionable souvenirs out of your luggage.

Passenger Counts and Who Can Board

When it comes to who can actually board the vehicle, only those listed on your booking will be able to travel. This means you’ll need to confirm the total headcount—adults and children alike—at the time of reservation. It doesn’t matter if you’re bringing a toddler, a teenager, or your great-aunt Edna; everyone in your group is counted as a passenger. So, before you hit “book” (whether you’re using Viator, GetYourGuide, or another service), double-check that you’ve included every single traveler. If your squad suddenly grows in number, let your provider know before your trip—otherwise, extra passengers won’t be allowed to board.

Policies for Traveling with Service Dogs and Pets

If you're planning to travel with a service dog or a pet, there are a few things to keep in mind before booking. Service dogs are generally allowed to stay with passengers during the ride, but they should remain comfortably settled on the floor of the vehicle—not on the seats. For pets that aren't service animals, the rules are a bit stricter. Your furry companion needs to travel in a hard carrier at all times. These carriers are usually stored with the luggage in the back of the van during transit, so be sure your pet will be comfortable for the journey. It's also good to be aware that if your animal sheds excessively, has an accident, or if there are food or drink spills resulting in stains or strong odors, an additional cleaning fee (often around $65 USD) might apply. This is pretty standard practice with most transport companies in Cancún. Always double-check with your provider ahead of time—especially since car seats are limited, and not all operators can accommodate last-minute changes. This is another area where booking through services like Viator or GetYourGuide can offer some peace of mind, as their customer support is usually quick to clarify pet policies.

Car seats are not mandatory in Mexico. While front-facing car seats are generally available at no extra cost, their availability is not guaranteed due to airport logistics—though in practice, they’re provided about 90% of the time. If having a car seat is essential for your trip, it’s wise to bring your own to ensure you have one for any ground transport during your stay.

How to contact Nacho Tours in Cancún or in Playa Del Carmen?

The best way to contact Nacho Tours is through their

  • Social Media or
  • E-Mail or
  • Customer Hotline +52 998 231 1398 or
  • book other airport transfers and transport options using Viator.

Nacho Tours responds in Spanish or English. They are frequently updating their social media, and you can easily check what excursions and trips in Cancún they offer.

There is no option to book a transport option with Nacht Tours without interacting through Social Media or a call. Another Option is to book your tour directly through a service provider. I can recommend the following tours.

Other Taxi Services and ways to get around in Cancún (and surroundings)

For a smooth and enjoyable trip to Cancún, here are some of the best transport services you can use:

Cancún Airport Transportation

Service: Private transfers, shared shuttles, and luxury transportation from Cancún International Airport to your hotel or destination. Website: Cancún Airport Transportation Advice: Reliable and convenient airport transfer services.

ADO Bus Service

Service: Intercity buses connecting Cancún to other cities like Playa del Carmen, Tulum, and Mérida. Website: ADO Advice: Comfortable and affordable option for traveling around the Yucatán Peninsula.

Ultramar Ferry

Service: Ferry services from Cancún to Isla Mujeres and Cozumel. Website: Ultramar Advice: Scenic and efficient ferry rides to nearby islands.

Cancún Taxi Services

Service: Taxis are available throughout Cancún for local travel. Advice: Easily found at taxi stands or hailed on the street, but it's recommended to agree on the fare beforehand.

Cancún City Bus (R-1 and R-2 Routes)

Service: Local buses running along the main hotel zone and downtown Cancún. Advice: Budget-friendly option for getting around the city, but can be crowded during peak times.

Car Rentals

Service: Numerous car rental agencies such as Hertz, Avis, and Budget. Advice: Ideal for travelers who prefer exploring at their own pace. Make sure to book in advance and check for insurance coverage.

Sources: The Nacho Tours Cancún Logo as well as the citations of the reviews are retrieved from their Facebook Page, which can be found here.